What Are The Best Ways To Manage A Call Center Effectively ?

call center management

Managing a call center efficiently, is one of the biggest challenges in BPO Industry. So it is critical to follow the best practices to increase the company brand and increase company loyalty. Employees who work in the call centers handle high volume complaints that can be very stressful. In addition to this stress, these employees […]

BPO Industry: 5 Best and Cheap Voip Providers In The BPO Industry

VOIP Providers

Voice over IP (VOIP) is a process of delivering mass communications and multimedia sessions over the Internet. VOIP services started in 2004 and after 2004, the demand for VOIP services is growing every year because of the reasonable prices projected by the providers. The main reason for cheaper costs is because of the usage of […]

BPO Industry: How To Manage Attrition In BPO Industry

BPO Industry

BPO Industry in India is growing at a phenomenal pace. The worth of outsourcing to India is $5.2 billion in the year 2004-05, and it is increasing at the rate of 44% every year. The attrition rates in Indian call centers is up to 80%, and average attrition rates in Indian call centers are around […]