Conflict Management in the workplace is one of the most important factors in slowing down the overall productivity of the organisation.It is very necessary for an HR professional to identify the conflict in the workplace and efficiently resolve the major issues in a positive way.
Conflict Management is being able to detect and handle conflicts sensibly, honestly, and effectively without causing damage to both parties.
Workplace conflicts are part of the day for any business; it is important for the employees to understand conflicts and resolve them. In today’s company work environment, everyone is striving to show that they are valuable to the business, and it is highly possible that this can lead to the disputes with other co-workers. When a conflict goes unresolved, it can result in hate, war, anger, crying, fear, pain and destruction.
A conflict is a situation in which people have different interests, goals, feelings and experiences. In spite of taking best efforts to avoid conflict, we still find ourselves in disagreements with other individuals in all aspects of life when it comes to the workplace, family relationships and business relations.
Conflicts can also originate from past rivalries and personality differences. The way we respond to these conflicts determines our success or failure in life. The goal of Conflict Management is to bring the best possible resolution to different problems and issues at hand. This resolution should improve relationships and reduce stress between the two individuals.
The key components in resolving workplace conflicts are excellent listening skills, Flexibility, willingness to change and to defuse the situation. Simple communication is the heart of conflict resolution.
While listening to the conflict make sure that you maintain eye contact and do not interrupt until they finish speaking. Be flexible and adjust to any situation.
Few are the best ways to manage and resolve conflicts in the workplace:
1) Avoiding the conflict:
Avoiding technique works when the conflict is small and you have more important things to do. It also works when you are upset and need some time to cool. By avoiding the conflict, you pretend that conflict never took place.
2) Listen carefully:
Active listening skills are very essential. Make sure that you hear and understand them correctly.
3) Gather Information:
Gathering information is the most important aspect of the conflict resolution process. Instead of brushing the surface, it must better to go deeper to understand the individual needs and concerns.
There are four ways you can gather the information:
1) Identify the primary issue.
2) Put yourself in the shoes of the person who is explaining the major concerns and problems that are causing trouble.
3) Always talk about what you feel and observe. For example, “I believe that this issue other teams also”. Never use sentences starting with you because that might sound as if you are targeting a particular person.
4) Identify the Problem:
Identifying the main issue is the first step in conflict management process. Make sure that everyone agrees with the main problem before moving forward on the issue. Try to come up with the solution that is mutually agreeable and it should provide a beneficial solution to all the parties involved in the discussion.
5) Brainstorming session:
Try to brainstorm and come up with innovative ideas for the problem. The brainstorming session not only helps you to resolve problems quickly but also it helps everyone feel that they are the part of the solution. During this session, make sure that you are open to all ideas. List every idea and start evaluation every idea. Become creative by allowing out of the box ideas because you never know when a thought can become an inspiring solution.
6) Negotiate a Beneficial Solution:
Negotiation is a conflict resolution skill that professionals must follow to come up with a better resolution to a problem. To negotiate effectively, retain your confidence even when a serious discussion is going on.
Make sure that you are prepared before you start the negotiation process by education yourself on various issues because unexpected issues might also come up. While negotiating, it is essential to stay relaxed and if this discussion becomes argumentative, it better to walk away and reconsider the issues.Continue the process as long as it is beneficial to both the parties.
These are some of the best ways to manage conflict at the workplace.